Product Manager, Implementation Services
Filed Under Houston
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Position Title: Product Manager, Implementation Services
Job Description:
The Product Manager is expected to interface with clients at various levels of organizations to answer questions, provide information, and represent company in a positive manner utilizing exceptional customer service skills. Similarly, the position requires outstanding support and responsiveness to coworkers and management.
In order to meet the job requirements, the Product Manager will be expected to support multiple projects, manage competing priorities, and meet scheduled completion dates. The position requires organization and efficiency skills to be successful.
Essential Duties and Responsibilities:
Duties and Responsibilities include but are not limited to the following.
Provide product subject matter expertise to Sales, Consulting, Development, QA, Support, Marketing as needed
Gather, document and prioritize business requirements (functional and nonfunctional) for product development through customer meetings, sales calls, industry expert consulting, market research, internal requirements gathering
Provide business requirements to development resources within the iterative (e.g., agile) development process. Monitor implementation of product requirements for each release throughout lifecycle to ensure requirements are met, and make functionality/time tradeoffs with IT as required
Participate in walkthroughs of major product development deliverables such as specification reviews, models, test plans/results, etc
Coordinate with other functional areas (Sales, Consulting, Development, Operations, Finance, Support, etc.) to facilitate a smooth and successful launch of enhancements to existing products/services and new products/services to clients
Interface with clients and management; Establish and maintain strong client and/or internal relationships; Manage high-profile client’s expectations and deliverables, dealing with all levels of client organization
Support Project Managers, Engagement Managers and other project team resources by completing project tasks, meeting milestone dates, and supporting client needs and requests
Aptitude in Project Management skills and disciplines; Ability to manage projects and tasks using planning, organization, and administration skills; ability to juggle multiple tasks and clients and to set priorities appropriately
Qualifications:
To perform in this position successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience:
Bachelor’s degree (B. A.) from four-year College or University
Minimum of 5 years of relevant fulltime work experience
Proven past performance in one or more of the following capacities; mortgage lending, banking, development, training, consulting, project management, business analysis
Language Ability:
Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.
Computer Skills:
To perform this in this position successfully, an individual should have knowledge of and be proficient in MS Word, MS PowerPoint; MS Excel; MS Project; MS Access and contact management systems.
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